Refund policy

Updated 24 October 2026. Voxum is free today. This policy applies once paid plans go on sale. Write to privacy@heartdok.dev to ask for a refund.

Who sells it

A payment company sells Voxum's paid plans as our reseller and appears on your statement. It handles the payment, the receipt, the tax, and the refund once we approve one.

Cancel any time

You can cancel a plan at any time. It keeps working to the end of the period you paid for, then your library returns to the free plan. Your presentations stay. Answers older than the free plan keeps are deleted, and we remind you to download them first.

When we refund

• A yearly plan, in full, if you ask within 14 days of buying it or of its renewal.
• A monthly plan, in full, if you ask within 14 days of your first payment.
• Any charge we made by mistake, such as a double charge or a charge after you cancelled.
• The unused part of your plan, if we end Voxum or close your library without you breaking our terms.

Outside these, we don't refund part of a period.

Your rights stay

If you're a consumer in the EU or the UK, you have 14 days to withdraw from a purchase. The refunds above cover that window in full. Nothing in this policy limits a right the law gives you.

How refunds are paid

We refund to the card or account you paid with, through the payment company, usually within 10 business days of approving it.